HealthQuest/ChildQuest Help

What do I do if I forgot my password?
You will need to call your Surgeon's office -- ask for the HealthQuest Administrator there to re-obtain your password.
Why am I getting a message that my login failed?
Check to make sure you are typing in the correct login ID. Also, check to see if you entered '0' (zero) instead of 'O' (the letter O). It is not case sensitive, so you can use either upper or lowercase. If you are still getting an error message, your ID may have expired. Login IDs expire after 30 days. If you were given you login ID more than 30 days ago, you need to call your HealthQuest Administrator at your Surgeon's office to renew your ID.
I got an error that I needed cookies? What does that mean?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser. The "help" portion of the toolbar on most browsers will tell you how to allow your browser to accept new cookies from a particular web site, how to have the browser notify you when you receive a new cookie, or how to fully enable all cookies. Alternately your AntiVirus protection suite may be blocking cookies – you will need it to allow HealthQuest cookies.
Why does HealthQuest not work on my computer?
We have fully tested HealthQuest with, and recommend that you use either Internet Explorer version 6 or 7 and in current versions of FireFox and Safari. Javascript and Cookies must be enabled for the survey to work. Older browser version may not support features HealthQuest and ChildQuest require. If you cannot take the survey from your computer, please contact your surgeon's office for a location and time you can come into a Clinic facility to take this survey.
Why do I keep getting a message for an invalid date?
You must submit dates in the format of MM/DD/YYYY (example: 04/02/2007). Make sure that you are not trying to enter only a single digit for the month or day (such as entering “3” for March instead of “03” or “8” for the 8th day of the month instead of “08”). Also, check to make sure you are entering all four digits of the year, not just the last two digits.
Who do I contact if I need help or don't understand the questions?
Your HealthQuest Administrator at your Surgeon's office is available to answer any questions you may encounter.
I was told my monitor resolution was too low. How can I fix this?
You can go into the properties menu on your desktop to change these settings. This is done by right clicking on your mouse and pulling up the properties menu. From there you can go to settings and adjust the monitor resolution to 800 x 600 or higher. If you are unable to change the settings, it may be best to complete the questionnaire at any Cleveland Clinic location.
How many questions are there?
The number of questions will vary according to your medical situation. The HealthQuest questionnaire has 150 questions and the ChildQuest questionnaire has 92, but you most likely will not have to answer most of them. On average, you should be able to complete the questionnaire in less than 20 minutes.
How do I know that my information I submit is secure?
HealthQuest is designed with a maximum level of security. You can be assured that no one but necessary Cleveland Clinic personnel will have access to your information. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We also ensure your connection is to the Cleveland Clinic using assigned certificate authentications.
Will my insurance company be able to view my results?
No. This information is part of your medical record and is not available to anyone but your medical care providers.
Is all my information completely confidential?
Yes. Only your medical care providers and their immediate staff have access to your data.
Can I answer the questions for my child?
Yes. If the child is under 13, you must take the survey for your child. If the child is over 13, either you or your child may take the survey. Please make sure you have all health information available while taking the questionnaire.
Can I skip any questions?
No, the questionnaire does not allow you to skip any questions. It is important that the anesthesiologists are aware of your entire health history. Try to answer each question to the best of your knowledge. If you are unsure of an answer, pick the one that seems the most appropriate.
Can I take a break and come back to the questions?
Incomplete questionnaires are not saved. If you close your browser, you will need to log in again and start at the beginning. You can, however, take a short break while taking the questionnaire as long as you do not close your browser. The maximum amount of time you can leave the questionnaire open on your screen without any activity is 20 minutes.
What if I choose a wrong answer? Can I go back and change it?
Yes, you are able to go back. Just make sure to use the back button provided at the bottom of the screen. The answers to the questions are not submitted until you have finished the entire questionnaire.
What should I do if I don't know the answer to a particular question?
If unsure is a choice, select that option. If not, select the best answer for you, even if your selected answer is not quite perfect. Remember, the questionnaire is designed to help the physicians assess your risk level before surgery, so it may be best to go with the more severe answer if it can help us detect any potential problems.
What if I don't know the medical terms for my condition?
Most of the questions have been designed so you won't need to know the technical meanings. Both the common and medical terms are given. If you are still confused about a question, you can call the HealthQuest Administrator at your Surgeon's office.
I clicked on the answer, but it didn't go to the next question. Why?
Make sure you are hitting the "next" button at the bottom of the screen. We give you the opportunity to review and/or change your response(s) before proceeding to the next question.
Why can I only select one answer to the questions?
Sometimes it may seem like more than one answer applies to you. Some questions ask you to select the answer that best describes your condition. Remember, the questionnaire is designed to help the physicians assess your risk level before surgery, so it may be best to go with the more severe answer if it can help us detect any potential problems.
What if none of the choices describe my condition?
Sometimes it may seem like the answers are not an exact description. Select the answer that best describes your condition. Remember, the questionnaire is designed to help the physicians assess your risk level before surgery, so it may be best to go with the more severe answer if it can help us detect any potential problems.
Does selecting unsure for answers make my results less accurate?
No. Most likely you will be asked additional questions in the future to clarify these areas of your general health condition.